Frequently Asked Questions: Six Flags Fiesta Texas

We’re always happy to answer your questions about Six Flags. Here are some questions we get a lot. For your convenience, we’ve sorted the Frequently Asked Questions:

GENERAL INFORMATION


When does the park open?

Click here for the operating calendar.

What are the operating hours?
For more information, see our
park calendar.

What are the current ticket prices?
Six Flags Fiesta Texas offers a variety of ticket combinations. See our
tickets page for information and prices on daily admission, season passes and other options.

What concerts are planned for this year?
Great concerts are held throughout the season. Visit our events calendar for current concert listings, and check back throughout the season, as we continuously add performances to our current lineup.

What special events are planned for this year?
Visit our
events calendar for upcoming events. We add performances throughout the season, so be sure to check back often.

Does Six Flags Fiesta Texas have live shows?
Nothing provides more lasting memories than a great show, especially when shared with friends and family. That’s why, in addition to the most thrilling rides on the planet, you’ll find a wide variety of top-shelf entertainment right here at the park. Concerts. Characters. The kind of entertainment you’ll be talking about for years to come. For shows, please visit our
entertainment page or events page.

What kinds of food does the park have?
From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park.  Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Fiesta Texas proudly serves Coca-Cola products throughout the park for your enjoyment as well.  Check out our
food listings page.

How do I get information about Six Flags Fiesta Texas and the area?
You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging.

Where can I get a map of the park?
Our park map is available online.  In addition, once you arrive at Six Flags Fiesta Texas, there are park maps available as soon as you enter the park.  They are also available at Guest Relations.   

What types of jobs does Six Flags Fiesta Texas offer and how do I apply?
Six Flags Fiesta Texas has positions in various departments, and you may find this information and
apply online.

What is the mailing address and phone number?
Six Flags Fiesta Texas
17000 IH-10 West
San Antonio, TX 78257
(210) 697-5050

What is the email newsletter and how do I receive it?
The email newsletter, In The Loop, is sent several times a month with updates on special events and discounts.  Be sure to join In The Loop to have the latest news, great offers and other specials delivered to your inbox.
Join now!

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PARK INFORMATION

Is smoking permitted in the park?
Six Flags Fiesta Texas is smoke-free, so smoking is permitted in designated areas only. E-cigarettes may only be used in designated smoking areas. Please refer to park signs for designated smoking locations or ask a staff member.

Do you rent strollers and wheelchairs?
A limited number of strollers and wheelchairs are available for a nominal charge. Look to rent one just inside the front gate.

Does Six Flags Fiesta Texas have automatic tellers (ATMs)?
There are several ATM’s located throughout the park for your convenience.

Is there a place to store my belongings inside the park?
Electronic, PIN CODE Access, Lockers are located just inside and outside the Main Gate, and in White Water Bay for patrons of that area. Subject to availability. They may not be reserved in advance. There is a nominal daily charge. Water park lockers close when the water park closes, which is before the theme park.  Lockers accept both dollar bills and credit cards.

What happens if I lose something while at the park?
Claim or report your lost items at Lost Parents/Lost and Found located just inside the main gate. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. For information regarding a lost article, please call (210) 697-5050.

What happens if it rains?
The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.

What is The Flash Pass and how does it work?
The Flash Pass is a ride reservation system and holds your place in line at the park’s most popular rides while you enjoy other attractions. Prices for The Flash Pass vary, depending on level of service and number of riders. Extra riders can be added to your The Flash Pass for an additional charge. Learn more about
Flash Pass.

My family will be visiting. What can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags Fiesta Texas. Stop by Hospitality for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags Fiesta Texas. We have even more ideas on our
tips for family fun page.

Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at the Hospitality Center. We have a Lost Parents Center, where our employees will take children who have been separated from their family or group. We suggest that you get a one-time height check wristband for your children, available at the Hospitality Center. Your cell phone number can be written on the wristband in case your child becomes separated from you.

Where can I find information for guests with disabilities?
Visit our
guest relations page for information on accessibility at Six Flags Fiesta Texas.

May I bring my own food and beverages into Six Flags Fiesta Texas?
No outside food, beverages or coolers are allowed to be brought into Six Flags Fiesta Texas. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

Does Six Flags Fiesta Texas have a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags Fiesta Texas strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Park admission may be denied if clothing is deemed by management to be inappropriate.

What is Six Flags Fiesta Texas’s alcoholic beverage policy?
No alcoholic beverages are allowed to be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags Fiesta Texas. Guests are prohibited from taking beer or wine purchased in the park out through the front gate.

Are laser pointers permitted at Six Flags Fiesta Texas?
For the safety of our Guests and employees, laser pointers are not permitted.

Are pets permitted at Six Flags Fiesta Texas?
Pets are not permitted in the park, with the exception of service animals.
Kennel facilities are located to the right of the Main Entrance. Pets cannot be kept overnight and must have current vaccinations and registration tags.

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PRICING & ADMISSION

What are the current ticket prices?
Six Flags Fiesta Texas offers a variety of ticket combinations. See our
tickets page for information and prices on daily admission, season passes and other options.

What does my Six Flags Fiesta Texas admission ticket include?
Your Six Flags Fiesta Texas admission ticket includes all rides, shows and attractions.

Does my child need a Season pass or daily ticket?
Children two years old and younger receive free admission to Six Flags Fiesta Texas. A guest does not need a season pass until turning three years old. Once your child is three years old, the price is the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Does Six Flags Fiesta Texas offer a discount on admission for groups?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the
Groups page.

How much is parking?
Parking information can be found
here.

Do you offer a non-rider discount?
No, Six Flags Fiesta Texas is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

I am having a problem with my online ticket order. What should I do?
Please contact (407) 261-4290.

What should I do if I can’t print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number. A replacement fee will apply

What if I have an unused daily ticket that has expired?
Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. They can, however, be used for a half-price discount on a full-price regular admission at the Guest Relations office on your next visit to the park during the season. You will need to visit Guest Relations when you arrive at the park.

What if I have an unused season pass from a prior season?
Six Flags Fiesta Texas Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.

Besides cash, what other forms of payment does Six Flags Fiesta Texas accept?
Six Flags Fiesta Texas accepts Discover, Mastercard, Visa and American Express credit cards.

Is there a discount for Discover® Cardmembers?
Discover® Cardmembers save 5% instantly at Six Flags online and around the park on Season Passes, admission tickets, parking, food, merchandise, THE FLASH Pass, VIP Tours and more. Discount is not valid for Group Sales, online orders of more than 10 one-day tickets and select in-park purchases.

Is there a discount for AAA members?
AAA members receive $5 off the general admission with the “Show Your Card and Save” program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office. For more information
click here.

Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.

Do you offer rain checks?
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

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ONLINE PURCHASES

Why can’t I view the online store?
This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please
click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!

  • You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets.
  • You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen.
  • If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).


What if I cannot print my ticket(s)?
Please be sure to read your email receipt for complete instructions. If you have not yet assigned names and printed your tickets, refer to your email receipt for instructions (which contains a link to the ticket registration page URL).

Please check your printer:

  • Check to make sure your printer is plugged in, properly connected and turned on.
  • Make sure that all color and black ink cartridges contain ink and are working properly.
  • If you are not sure that you have ink, please print a test page such as an email or a photograph.

If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

  • The credit card used to purchase these tickets.
  • Photo ID.
  • Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply.

You will need to bring the following:

  • The credit card used to purchase these tickets.
  • Photo ID.
  • Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter the last four digits of your credit card number and the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

Can I pick up my order at the park?
A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following:

  • The credit card used to purchase these tickets.
  • Photo ID
  • Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

Do tickets have an expiration date? 
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

What is the refund policy?  
Tickets, season passes and all vouchers purchased on this site are
non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.
Six Flags does not offer cancellations, refunds, rain checks or exchanges.

Because Six Flags occasionally offers extra discounts or purchase incentives, pricing on sixflags.com is available as is only at the time the order is placed. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.

Why did I receive a special online offer via email, but my friend didn’t?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

What if I made a mistake when ordering items from this site?
Please note:

  • Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
  • The ecommerce call center staff cannot process a refund under any circumstances.
  • Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location.
  • Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

I can’t complete the order because I don’t know all of the information about the season passholder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

How do I get my season passholder coupon book?
Pick up your passholder coupon book on your first visit to the park in the spring, while supplies last.

How can I purchase more than 10 Season Passes?
To order more than 10 Season Passes, please call (210) 697-5241.

How can I call Customer Support?
Six Flags provides technical support by telephone 24 hours per day, 7 days per week.

Please note that e-commerce technical support agents cannot:

  • Provide park specific information such as  hours of operation.
  • Provide detailed information about the entitlements associated with tickets and passes.
  • Provide detailed information about events.
  • Help with questions about purchasing merchandise.
  • Agents cannot approve or process refunds immediately under any circumstances.

If you wish to speak with a technical support agent, please call (407) 261-4290.

What is the Easy Payment Plan?
A billing program where the cost of the Pass can be paid over several months. See the
Easy Payments Frequently Asked Questions.

RIDE INFORMATION

How many rides does Six Flags Fiesta Texas have?
Check out our
Rides page.

What are the most popular rides for thrill-seekers?
Six Flags Fiesta Texas features state of the art thrill rides, including Pandemonium. It spins independently around the quarter-mile track containing hairpin turns and spirals. Plan to ride our most popular rides early in the day, or after 6 pm. Visit our
thrill rides page for a complete listing.

Are there rides for small children to enjoy?
Six Flags Fiesta Texas is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our
kids page.

What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific
ride pages throughout our Web site, and on signs posted at each ride.

What is The Flash Pass and how does it work?
Six Flags’ virtual ride reservation system holds your place in line electronically, so you can spend more time having fun and less time waiting for our most popular attractions. Prices for The Flash Pass vary, depending on level of service and number of riders. Extra riders can be added to your The Flash Pass for an additional charge. Learn more about The Flash Pass
here.

What is your loose article policy?
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items.

What is considered exceptional size where rides are concerned?
Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Hospitality.

Are there restrictions for guests with casts?
Guests with casts below the elbow or knee are permitted to ride as long as they do not get in the way of the ride’s safety devices.

Are there restrictions for guests with prosthetic devices?
There are restrictions on certain rides, depending on the prosthetic device. Please visit Hospitality to pick up our ADA Guide.

Some rides require that a child be accompanied by an adult or responsible person. How are these defined?
Please refer to specific guidelines posted at the entrance of every ride. Several of these rides can be found
here.

Who designs Six Flags Fiesta Texas’s rides?
Six Flags Fiesta Texas’s rides are designed and built by a variety of sources. Along with Six Flags engineers, we work with industry experts and worldwide leading manufacturers to build thrilling rides for your family’s enjoyment.

How many roller coasters does Six Flags Fiesta Texas have? 
Check out our
All Rides Page.

What are the height requirements for the roller coasters?
The height requirements vary for each roller coaster. The requirements are listed
here, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

What is Six Flags Fiesta Texas’s oldest existing roller coaster?
The wooden favorite, The Rattler, was available to park guests when Six Flags Fiesta Texas opened in 1992.

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TRIP PLANNING

Which hotels are close?
Please see our
lodging page for more information.

What are the best days to visit?
Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of May, April, September and October.

Is there a place where I can leave my pets?
Kennel facilities are located to the right of the Main Entrance. Pets cannot be kept overnight and must have current vaccinations and registration tags.

What is the weather like?
The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park’s lockers.

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TIPS AT A GLANCE

Admission Values
The best way to visit Six Flags Fiesta Texas is often — with a Six Flags Season Pass. Available
online or at our front gate, get a Season Pass and visit as often as you want for as long as you choose. One-day tickets are also available.

Adverse Weather Conditions/Rain
Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Alcoholic Beverage Policy
No alcoholic beverages are allowed to be brought into Six Flags Parks. Beer is served at Primo’s Pizzeria, Sangerfest Halle, Ol’ Blues Bar-B-Que, Los Festivales Refreshments, and Windmill Icehouse. Six Flags Fiesta Texas is a family entertainment park. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages, and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags Fiesta Texas.

Attendance/Best Days to Visit
Thousands of guests from all over the region visit Six Flags Fiesta Texas throughout the Spring, Summer and Fall. Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October

Automatic Tellers (ATMs)
There are several ATM’s located throughout the park for your convenience. For specific ATM locations in the park
click here.

Checks, Traveler’s Checks and Money Orders
Traveler’s Checks are accepted at all park locations.  Money Orders and Checks may only be used when purchasing Six Flags Season Passes and can only be used at Guest Relations.

Children’s Official Measurement
Height restrictions are listed
online and in our Park Map & Guide, which you will receive when you enter Six Flags Fiesta Texas. You may also refer to specific guidelines posted at the entrance of every ride. And, certainly any ride operator or attendant can measure any person at any time.

Credit Cards
We accept Discover, Visa, Mastercard, and American Express.

Currency Exchange
We do not offer a Currency Exchange.

Dress Code
In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags Fiesta Texas strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in the water park area. Park admission may be denied if clothing is deemed by management to be inappropriate.

First Aid
The Health Services Station is located next to Sangerfest Halle in Spassburg. Guests may store medications here during their visit. Groups with medical release forms should check in at this station. A second Health Services Station is available in White Water Bay.

Group Sales
Groups of 15 or more people are eligible for a group discount. You may visit the
Groups page.

Guests of Exceptional Size
Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Hospitality.

Service Animals
Pets are not permitted in the park, with the exception of service animals.
Kennel facilities are located to the right of the Main Entrance. Pets cannot be kept overnight and must have current vaccinations and registration tags.

Kids’ Meals
Most
restaurant locations offer great options for our young Guests.

Laser Pointers
For the safety of our Guests and employees, laser pointers are not permitted.

Line Jumping
Line jumping is strictly prohibited. Guests are not permitted to save places in line or exit the line and return for any reason. Violators may be ejected from the park without refund.

Loose Articles
Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost or stolen items.

Military Discount
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is no military discount at the park ticket offices.

Paging/Pagers
Six Flags Fiesta Texas does not have a paging system. However at any time Guests may leave a written message for members of their party at Hospitality.

Recommended Meal Times
To beat the crowds we recommend eating around 11:00a.m. for lunch and 5:00p.m. for dinner.

Recreational Wheels (rollerskates, skateboards, etc.)
No recreation wheels, including Heelys and other tennis shoe style roller skates are permitted at Six Flags Fiesta Texas.

Re-entering the park
Guests who leave the park, and plan to return, must get their hand stamped before they leave the park at the exit/re-entry gate. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.

Rider Safety Guide
Safety is our number one priority. Guest with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

Sun Protection
As Six Flags Fiesta Texas is located in a warm and sunny climate. Sun protection is strongly recommended.  Sunscreen may be purchased at most park retail locations.

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If you don’t see your answer here, feel free to call us at (210) 697-5050. For technical questions about your online ticket order, call (407) 261-4290.

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